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RAMCare Support Plan

RAMCare is a support plan available for URI students from RAM Computers. Get unlimited access to technical support and services for your Mac or PC, right here on campus!

Unlimited virus/ spyware removal
Unlimited hardware service*
Unlimited software repair
Unlimited loaner laptops
Unlimited In-Store, In-Dorm and phone support

(See full list of benefits and features below)
 
1 Academic-Year Membership $149.00
With RhodyReady Purchase 1st Year Included
Renewal With RhodyReady Purchase $99.00
 
How can I use my RAMCare support?
Phone In-Store In-Dorm

Need some assistance? Give us a call today and speak to a live service technician! 

Get the help you need, just a short walk to the Memorial Union! We're on the 1st floor! Let one of our techs come to you. We'll come visit any on-campus housing!
Call (401) 874-2679 Find us! Call (401) 874-2679
 
RAMCare Support Plan Services and Competitors Comparison1
Service With RAMCare Without RAMCare Best Buy Staples
Loaner Laptops Unlimited N/A N/A N/A
Phone/Chat Support Unlimited N/A N/A N/A
In-Dorm Support1 Unlimited N/A N/A N/A
McAfee AntiVirus2 Included Self-Install $59.99 $68.99
Diagnostic Unlimited $35.00 $69.99 $69.99
Virus/Spyware Removal Unlimited $75.00 $199.99 $149.00
Computer Tune-Up/ Optimization Unlimited $35.00 $99.99 $9.99
Operating System Installation Unlimited $45.00 $129.99 $129.99
Software Installation Unlimited $20.00 $29.99 $29.99
Hardware Installation3 Unlimited $15 - $75.00 $49.99 $39.99
Data Backup or Transfer Unlimited $30.00 $129.99 $69.99
Data Recovery4 Unlimited $30.00 $249.99 $259.99
Printer Setup and Installation Unlimited $75.00 $49.99 $99.99
Personalized Setup6 Unlimited $35.00 $49.99 $99.00
1 Best Buy and Staples pricing are subject to change without notice.
2 In-Dorm Support includes all on-campus dorms, apartments and fraternity and sorority houses.
3 McAfee Enterprise AntiVirus included with RAMCare; Best Buy and Staples offer comprable McAfee AntiVirus Plus 2014.
4 Hardware sold seperately. See FAQ for more details.
5 Data Recovery is not guaranteed. RAM Computers recommends frequently backing up important data.
6 Personalized Setup is FREE from RAM Computers with purchase of computer.

 

Frequently Asked Questions:
 

What services does RAMCare cover?
RAMCare covers in-store, in-dorm, and phone technical support. All service-related labor fees are waived and access to loaner laptop during repairs is provided. Please see our service comparison above for a comprehensive list of services.

When will you lend me a loaner laptop?
If your computer is down for a hardware or software issue, we'll lend you a loaner for the duration of the repair. If your computer is out of warranty and suffers a hardware failure, we'll lend you a loaner for up to 3 weeks to give you time to decide whether to repair it or consider a replacement.

How is RAMCare different than my manufacturer warranty? (such as Apple, Dell, HP, Lenovo)

  • Most manufacturer warranties cover hardware (parts), some even require you pay to ship them out.
  • MANUFACTURER WARRANTIES COVER PART(s). Some require paying to ship the system out.
  • MANUFACTURER WARRANTIES DO NOT PROVIDE LOANER COMPUTERS.
  • MANUFACTURER WARRANTIES DO NOT PROVIDE ON-CAMPUS SUPPORT.
  • MANUFACTURER WARRANTIES DO NOT PROVIDE DATA RECOVERY SERVICES.
  • MANUFACTURER WARRANTIES WILL CHARGE YOU FOR VIRUS REMOVAL AND OTHER SOFTWARE REPAIRS.

How can you help if my computer is no longer covered by the manufacturer warranty?

Our technicians will provide a diagnostic report detailing the hardware failure, along with a part(s) quote to repair the computer. Should you choose to proceed with the repair, labor for any part(s) installation is covered. You may use a loaner computer for up to three weeks while we have your computer (whether you choose you repair your computer or not).

When can I have a technician visit my on-campus housing?
If you call us between our normal store operating hours, we can schedule an appointment for a technician to come and visit you. On-site technician hours are between Sunday through Thursday 5pm to 10pm. Although we advertise as "In-Dorm" support, we will visit any on-campus dormitory, apartment, and fraternity or sorority house. 

What else can I do with RAMCare?
In the Fall of 2013 we launched a new RAMCare initiative which allows students to borrow Apple iPad tablets for school projects and presentations, or even just to give one a test-run. The University of Rhode Island is on the leading edge of technology and we want our students to be able keep up with it too. Investing in an iPad is personal decision to make and we want the opportunity for you to find out if it’s a good fit for you.  

How much does RAMCare cost? 
If you have decided to bring an existing computer from home then RAMCare costs $149.00 per academic year. If you have purchased a RhodyReady computer than RAMCare is included for the first year. Each subsequent renewal is offered at discounted rate of $99.00 per academic year. The academic year is between September 1st and May 31st. 

When should I purchase RAMCare?
RAMCare can be purchased at any time, however we offer promotions for those who subscribe early (follow us on Facebook). Students who purchase early have the opportunity for us to configure their computers with McAfee Enterprise AntiVirus and the URI Network & Security software ahead of time over the summer or during move-in weekend.

Other things to consider. What about Accidents?
A limited manufacturer warranty only covers defects in the workmanship of the computer. Accidental Damage Protection (ADP) covers physical damage from incidents such as drops, spill and many more. RAM Computers offers (sold separately) an ADP service plan called Safeware which we highly recommend.

Want more information?
Give us a call at (401) 874-2679. One of our customer service
representatives would love to answer any questions you may have about RAMCare.

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